Frequently Asked Questions
Everything you need to know about shopping with Aquaristic Online.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $75; otherwise, a flat rate of $7.95 applies.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unworn condition with all tags attached. Please note that for hygiene reasons, swimwear and intimate apparel cannot be returned unless faulty.
How do I find the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 60 minutes of placing your order by contacting our support team via live chat.
Are your materials sustainably sourced?
Aquaristic Online is committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainable materials by 2026.